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Name: Urn Production by Laser Art OÜ
Address: Väike-Männiku 13,11216 Tallinn, Estonia
Estonia Reg code: 14324568
VAT reg: EE102031524
E-mail: sales@urnproduction.com
Telnr: +372 50 43225
In our Inquiry Center you share some of your personal information in our ordersystem. We can imagine that you want to know why we are asking for your data and what we are doing with it. If you have any questions after reading the privacy policy, you can always contact us.
Secure
We make sure that all the data you share with us is locked securely with the latest technology and techniques. If we send your details to others – in the following, you will read why – we ask the other party to process your data as carefully as we use your data for the purpose for which they were received. If you think this does not happen, please let us know.
Personally
We use your data to offer you a personal inquiry sending experience. We can adjust the presentation of our site to your interests. For example, we use data from a previous inquary, your IP address, and your browser and search history stored in cookies. For more information on cookies, read below.
What else do we do with your data?
We have different goals for using your data. We use both the data received by you and the data collected by us. For example, data about visiting our website.
Delivery of your inquiry
In order to deliver your inquiry, we need your name, e-mail address, address, payment details and sometimes your phone number. In this way, we can deliver your inquiry properly.
Customer service
You can call us by phone, contact us by e-mail. To provide the best support we use a system to save a history of customercontact. These notes also help analyze our business process and improve our service.
Advertising
Our advertising networks and marketing agencies serve your ads based on your browsing history. For example, because you entered certain keywords in a search engine or visited our inquiry center before. We and our advertising networks and media agencies collect your browsing, search and purchase behavior using cookie techniques, your IP address and the advertising number associated with the device you are browsing on. Further on you will find more information about cookies, and how to disable them if you wish.
Improve our inquiry center and our service
We strive to continually improve our services. It is possible that we use your data or ask you to participate in a customer or market survey with no obligation to participate. Sometimes others (eg students) do this research for us. In this case we share your email address with the person making the analysis. Others must of course also comply with our privacy policy.
Fraud
Nobody wants to be confronted with fraud. That’s why we use customer data to investigate, prevent and counter fraud. If necessary, we provide customer data to the government in order to investigate or fight fraud.
Business customers
Data from our business customers and partners is also stored. If this is personal data, we treat it like all any other customerdata.
Social networks
When, for example, you are logged in to Facebook, and you indicate that you like an article, this article will appear on your social media account. We do not have access to your social media account, but you can share the articles you like with your friends. If you ask us a question via social media and we see this question coming up, we will record this message and the name of your account so that we can respond to your message.
What we do not do with your data
We never use your data to show you different prices from other customers. All our customers see the same prices for our items and products. We never sell your data to others.
Incorrect data or any other questions?
If there’s a mistake in your data, or you want to see it or have it deleted, please contact us. If you complain about the way in which we treat your personal data, you can inform the authority responsible for personal data. The processing of your personal data is a condition to order from us, otherwise we can not process your order.
Cookies
In order for our inquiry center to function properly, we use cookies. More information about cookies can be found here.
Our policy of use of cookies
We use cookies and other techniques on our inquiry center. In order to secure the confidentiality of your personal data and to offer you an optimal experience, we consider it important to explain how and why we use cookies. In the following, we try to provide as much information as possible about the use of these techniques, including cookies.
Who is responsible for processing your data?
Urn Production is an inquiry center of Laser Art OÜ. Urn Production started in 2021 in Estonia. We’re design and producing eco-friendly cremation and pet urns.
What are cookies?
A cookie is a small text file, saved by your internet browser. Urn Production uses cookies to recognize you at a later visit. Cookies allow us to collect information about the use of our services and to improve them and adapt them to the wishes of our visitors. Our cookies provide information about personal identification. You can set your browser to not receive cookies during your purchases.
What are the other techniques?
JavaScript and Web Beacons (webbeacons) are standard Internet techniques with cookies to ensure that a system can collect information. Java Script collects the information, and the cookies save this information in small text files and then transmit them (web beacons). By using cookies and other techniques, we make sure that:
• browsing the inquiry center is easier for you;
• we can measure how our inquiry center is used and where we can still improve it;
• we can recognize which device you use when you visit us.
Third party cookies
Via our inquiry center, third-party cookies are also placed. The privacy and cookies policy of the company in question applies to the use of cookies by other companies. You will find below the cookies we use:
Functional cookies or cookies needed
Functional cookies guarantee the proper functioning of our inquiry center.
Analytical Cookies
With analytical cookies, we collect statistics about the use of our inquiry center by users with the help of third parties. By measuring the use of the website, we can continue to improve our inquiry center for the benefit of our users. In this way, we make sure that the experience with our inquiry center is constantly optimized. Among other things, the following data is stored:
• the IP address, made anonymous;
• technical features such as the browser you are using (Chrome, Internet Explorer, or Firefox) and the screen resolution of your computer and the device you are using;
• when and for how long you visit or use the inquiry center; which pages you visit in our inquiry center;
• from which page you came to the inquiry center;
• if you use the features of the inquiry center.
Third-Party Social Media Cookies
Social media cookies are cookies that make the functionality of social media sites possible. You can think of a YouTube video provided with a product, or a “Like” button for Facebook.
How do third-party cookies work?
Functional, analytical and social media cookies are placed by the third-party websites themselves. For example; when you click a social media button in our inquiry center, a social media cookie is placed. The social media part can recognize your IP address when you want to share a page from our inquiry center. For cookies placed by social media parties and collected data, we refer to statements that these parties provide on their own websites. We encourage you to regularly review the privacy and cookie policies of Freshdesk, Hotjar, Facebook, Google, YouTube, LinkedIn, Twitter, Instagram and Pinterest.
Browser settings
If you want websites to be unable to store cookies on your computer, you can change your browser settings. You will then receive a warning before the cookies are placed. You can also adjust your settings so that your browser refuses all cookies or only third-party cookies. You can delete cookies that have already been placed. Be sure to adjust the settings separately for each browser, device, and computer you use.
We wish to indicate that if you do not wish to use cookies, we can not guarantee that our inquiry center is working properly. It’s possible that a number of inquiry center features may be lost or you may not be able to see certain pages. How you can adjust your settings differs per browser. If you wish to delete cookies, we recommend that you enter “Delete cookies” in a search engine, for example. Each browser has its own way of doing it.
Disclaimer Urn Production
In our online inquiry center may be errors or omissions. We can not accept responsibility for that.
The copyright on the text, images, names and logos of this inquiry center are reserved.
